How do I get a library card?
Library cards are free and available to all Mass residents regardless of the town of residency.  Identification with current address is required.  A piece of mail, a bill, paycheck, passport or check book with current address can be used with identification that does not have a current address.  Parents may use their ID to identify a child.  A replacement card for a lost or destroyed card is $1.  The Minuteman app allows patrons to create an digital card that can be used to check out books.  Patrons must present their cards each time to take out library materials.  The card is accepted in all Minuteman Library Network libraries. Patrons may also get an e-card online that is good for 6 months. 
A temporary card number will be issued.  Make it permanent by stopping into a Minuteman Library within that 30 days.

I had a library card but it is lost.  How do I get a replacement?
Show us identification and pay $1 and you can get a replacement card if your record is in good standing. We can also show you how to use our app to put your library card on your smart phone.  We can scan the barcode on your phone each time you take out books.  There is no charge to put your card on your phone.  A password is required. We can set your password or you can do it yourself online.

I thought I knew my password but I guess I don't because I cannot get into my account.  Now what?
You can click the "forgot your password?' link at the login or call us and we will help you over the phone or in person.  Your password is encrypted so we cannot see what it is but we can set it to whatever you would like. 

How long do library items circulate?
Books, TV series, audiobooks, magazines and musical CDs circulate for 3 weeks.  They can be renewed 3 times if no other patron has a hold.  DVDs circulate for 2 weeks with one renewal.  Read It Now books and Listen Now audiobooks circulate for 3 weeks with no renewals. 

How many items can I take out?
You may borrow up to 99 books, audiobooks, musical CDs or magazines and up to 4 movies in the children's room and up to 4 movies in the adult section (a total of 8) per card.  

How do I renew my books?
Click the "renew my books" button on the left side of our website or on the right side of the catalog search page.  Log into your account using your library card number and your password.  You can renew, pay fees, see what you have out, reserve books, etc.
When renewing, make sure that each item now has a new due date.  Some items cannot be renewed because another patron is waiting or because it has been renewed too many times. 

I lost a book.  How do I pay for it?
If you are still searching for a lost book and wish more time to look, ask us to renew.  If you are sure the book cannot be found, you have two options:

1.  Pay the retail cost of the book which includes all processing.  No overdue fines will be charged.  If the book is found in good condition within three months, the cost will be refunded to you upon return of the item.

2.  Purchase an identical, NEW copy of the book on your own.  Used copies or copies in another format (paperback for a hardcover) will not be accepted.  A $4 processing fee is charged for hardcovers and $2 for paperbacks and other items.  If the library copy is later found, there are no refunds of processing fees.  That item is yours.  PLEASE NOTE: some libraries do not accept replacement copies.  If you have lost a book from another library contact us so we can determine if a duplicate will be accepted. 

I paid for a book and now I have found it at home?  What do I do?
Bring it in.  If it is in good condition and you paid for it within the last 3 months we will refund your money.  After 3 months the book belongs to you.  If you found a book that belongs to another library, we can call them and determine if they refund. 

I damaged a book.  What should I do?
Accidents happen.  Bring the book to the library and show us the damage.  It might be repairable.  If not, you must pay or the book or provide an exact replacement.  See above.

My books are very overdue.  Will I owe a lot of money in fines?
No, fines max out at $2.50 per item.  Overdue items returned on any Thursday during open hours are eligible for half fine day.  The fine owed will be cut in half.  You may carry up to $10 in late fines on your card before any fines have to be paid to use the card. 

I owe fines to another Minuteman Library.  Can I pay them in Holliston?

Yes.  Minuteman libraries accept payment for other libraries' fines.  They are cleared from your record as soon as you pay them.

I am not able to pay my fines today.  Can I still take out books?

As long as you do not owe more than $10 in fines or fees and no books are over 30 days overdue, you may take out more books without paying your fine. 

My books are frequently overdue.  Does the library offer any services to keep track of my due dates and help me avoid late fees?

Yes.  A receipt is provided each time you check out with due dates.  You can also provide your email and a notice will be sent two days before items are due to remind you to return or renew and avoid late fees.  You can also sign up for text reminders by logging into your account, clicking "edit account" and adding your mobile phone number.   You can use your library card and password 24/7 to log into your account and renew books (even if they are overdue.)  There are also commercial services available not associated with the library such as Library Elf. 

A book I know I returned is still on my record.  What do I do?
Let us know and we will search our shelves to make sure we did not miss it at check-in.  If we cannot find the book we will ask you to check and home and in your car once more.  We can renew the items in most cases to avoid incuring any fines. 

I need to use a computer.  Can I print?
Yes.  10 cents per page for black and white and 25 cents per page for color.  Pick all prints up at the main desk.  You must pay for all the prints.  If you need help printing, ask before you press the print button.  Cash or check accepted. 

I would like to use the fax machine and need help.
Faxes are $1 per page.  We are happy to help you send or receive faxes. 

I would like to use the scanner and need help.
We can help you create an image or a PDF file from your documents and attach them to email or print them.  There is no charge.

I need to take a test.  Does the library provide proctoring services?
Yes.  We can assist in taking paper or computer-based tests.  Let us know what we need to do to be accepted as a proctor for your school and make an appointment to take your test.  There is no charge.  We are not able to stay with you during the entire exam but we can time your test and follow your school's rules. 

How do rental movies work?
Rental films are new titles and marked with hot pink stickers.  They are purchased by the Friends of the Library to provide more new films for our patrons.  A $1 fee is charged for each day the library is open.  Closed days are free.  You may return rental movies in the book drop at the lower entrance at any time.  Films returned after closing are charged for the next day.  Please do not put rental fees inside the film when returning.  The rental fee will be recorded on your library card and you can pay it at any time in the future. 

I need to pick up a reserve but I cannot get to the library in time.  What should I do?  Can I ask them to be held longer?
You can ask a friend or relative to pick up your reserves at any time.  They do not need your card.  We are not able to hold reserves longer because the computer system moves books to the next hold or location automatically.

How do I borrow books the Holliston Library does not own?
Use the catalog button on our web site to search the Minuteman Library Network, a consortium of 41 public and academic libraries.  Use your library card and password to reserve books from other libraries.  They will be delivered to Holliston free of charge and held for 7 business days.  Titles may be returned to any Minuteman library. 

Can I borrow books the Minuteman Library Network does not own?
Yes, use the Commonwealth Catalog to search for books beyond the Minuteman network. There is no charge.  You will need your library card and password. 

A DVD or audio disc I took out skips and freezes.  What should I do?
We have a machine that buffs and repairs scratches.  Bring the disc(s) in and we will repair them while you wait.  Most scratches can be repaired.  We will also repair personal discs for $2 each.

Can I get magazines from other libraries?
Yes, search the catalog under "journal title."  When you place the reserve it will ask you to pick the issue you want.  Magazines are delivered to Holliston just like books.